FAQ – Frequently Asked Questions

How long does delivery take?

Delivery usually takes between 5 and 12 working days depending on your location and demand.

Can I track my order?

Yes. Once your order has been shipped, you will receive a tracking number by email to track your package.

What should I do if my product arrives damaged?

If your product arrives damaged or defective, contact us within 48 hours of receipt with a photo of the product and we will find a solution quickly.

Can I return my product?

Yes. You can request a return within 30 days of receiving your order, according to our return policy.

How much does delivery cost?

Delivery charges are calculated at checkout based on your location. Free delivery promotions may also be available.

What payment methods do you accept?

We accept several secure payment methods such as credit cards, debit cards and other online payment options .

Can I modify or cancel my order?

Orders can only be modified or cancelled within the first few hours after purchase . Contact us immediately if you have made a mistake.

How do I contact customer service?

You can contact our customer service by email or via our contact form on the website . We usually respond within 24 to 48 hours .